I spoke with three (3) customer relationship representative, who were well rehearsed and prepared to recite policy no bending, no compromising, no workaround to provide optimum customer service. I was unaware of expiration date, so I phoned SWA for explanation and SWA policy was recited to me, the reservationist gave me hope and faith that customer relations would have a workaround that would allow me to book the flight using my travel funds, but to no avail. SWA was having flight promotion/sale and I wanted to take advantage of the sale, I found a flight, and when I went to use the travel funds, it said that trip exceeds expiration date…WTF. I am beyond frustrated with Southwest Airlines (SWA) regarding travel funds, I cancelled a flight on the strength that funds would be place in travel funds account for future use. Seriously considering cancelling all of the 4 flights I made for my family. #Southwest airlines headquarters professionalI’m a professional who is educated and deal with people for a living as an HR Manager, so am trained to be one of the most patient customers you will meet. What is wrong with these people! I’m not stupid. She needs to be FIRED immediately! She was so condescending repeating my name so I would just listen to her tell me that the voucher number I read out loud 3 times, was wrong!!! I called today, 7/31, to try to use my husbands voucher, that was supposedly extended through, and the agent kept repeating my name talking over me until I finally just hung up. When I called option 5 again on 7/30, with a reference number from the previous agent, this next agent told me that I can’t extend the voucher until it expires, which will be too close to my travel date to book. After the 3-4 call, I was then told to call back within 90 days of my future travel to get my voucher extended. My husband passed away and they supposedly extended his Voucher. I’ve made numerous calls to get me and my husbands LUV Voucher extended.
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